FAQ for GONJI Art Shop
1. About Gonji Art Shop
Q: What is GONJI Art Shop?
A: GONJI Art Shop is a brand specializing in the artistry of jewelry. Founded by Paniz and Kaveh, we create unique, handcrafted jewelry pieces. Our vision is to expand into an extensive art shop, offering a diverse collection of home decor and accessories.
Q: What does the name “Gonji” mean?
A: “Gonji” is derived from the Farsi word “Gonjeshk,” meaning sparrow. The name holds personal significance for us and symbolizes positivity and freedom.
For more information please click on ABOUT US.
2. Products
Q: What types of jewelry do you offer?
A: We offer a variety of jewelry pieces, including necklaces, bracelets, rings, earrings and unisex pieces. Each piece is handcrafted with attention to detail and a focus on artistic expression.
Q: Do you offer custom jewelry designs?
A: Yes, we offer custom jewelry design services. If you have a specific idea or request, please contact us, and we will work with you to create a unique piece.
Q: What materials do you use in your jewelry?
A: Our jewelry is made from high-quality and eco- friendly materials ; such as, eco friendly resin and recycled sterling silver . We ensure that each piece is crafted to last and retain its beauty.
3. Orders and Shipping
Q: How can I place an order?
A: You can place an order directly through our website. Simply browse our collections, add your desired items to the cart, and proceed to checkout.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping fees and delivery times may vary depending on your location.
Q: How long will it take to receive my order?
A: Delivery times depend on your location and the shipping method selected. Typically, orders are processed within 1-3 business days, and shipping times vary from 5-15 business days for international orders.
Checkout our shipping details.
4. Payment and Returns
Q: What is your return policy?
We do not accept returns. We want to make sure our customers are 100% happy with the items you purchase. If you are not fully satisfied with the item, please contact us personally, as we are happy to rectify any problems or issues with your purchase.
You can see more information on RETURNS & EXCHANGES POLICY.
5. Care and Maintenance
Q: How should I care for my jewelry?
A: To keep your jewelry looking its best, store it in a dry place, away from direct sunlight. Avoid exposure to chemicals, perfumes, and lotions. Clean your jewelry regularly with a soft cloth to maintain its shine.
Q: How should I clean my jewelry after it gets oxidized?
A: If your jewelry becomes oxidized, you can clean it using a simple method. Mix a small amount of baking soda with water to form a paste. Gently rub the paste onto the jewelry using a soft cloth or a toothbrush, then rinse with water and dry thoroughly. For stubborn oxidation, you may also use a jewelry cleaning solution specifically designed for the type of metal.
Q: Do you offer repair services?
A: Yes, we offer repair services for our jewelry. If your piece needs repair, please contact us with details, and we will assist you with the process.
For further information please checkout our JEWELRY CARE
6. Contact Us
Q: Where can I find updates about new collections and promotions?
A: Follow us on social media and subscribe to our newsletter for the latest updates on new collections, promotions, and events.
